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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Khrista Fortune

Khrista Fortune

March 24, 2026

5  out of  5
rating by Khrista Fortune
"I am at ease knowing that Shannon and his office are in charge of my life and car insurance. They are prompt and professional while also making me feel recognized."
We responded:
"Thank you, Khrista, for sharing your experience. It's wonderful to hear that you feel at ease with team handling your insurance needs. We strive to provide prompt and professional service while ensuring our clients feel recognized and valued. Your feedback is greatly appreciated."
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Fabio Vazquez

March 23, 2026

5  out of  5
rating by Fabio Vazquez
"Always helpful and responsive, above and beyond costumer service."
We responded:
"Fabio, thank you for your wonderful feedback! It's fantastic to hear that you find our customer service helpful and responsive. We truly appreciate your support and look forward to continuing to serve your insurance needs."
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Humphrey Shepherd

March 18, 2026

5  out of  5
rating by Humphrey Shepherd
"Been with this company for 9 years and phil adams has provided nothing but outstanding service thank you for everything you guys do keep up the Fantastic work and I look forward to many more decades"
We responded:
"Thank you so much for your kind words and for being a loyal customer for the past nine years. It's wonderful to hear that Phil Adams has consistently provided you with outstanding service. We truly appreciate your support and look forward to continuing to serve you for many more decades. Your feedback means a lot to us!"
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Nolan Wagner

March 17, 2026

5  out of  5
rating by Nolan Wagner
"Thank you guys for everything I have my car insurance through you guys and it's tha cheapest I've ever had with the best coverages and just got life insurance too. Cinnamon has been great help through the whole process, She has been very informative and communicative since the beginning. In addition to that the rest of the staff has been great as well and I will definitely be recommending you to everyone I know!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that you're satisfied with both your car and life insurance coverages. Cinnamon and the rest of the team are dedicated to providing informative and communicative service, and your feedback is greatly appreciated. Your recommendation means a lot, and we're glad to have you as part of our community."
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Sarahbeth Huntsman

March 17, 2026

5  out of  5
rating by Sarahbeth Huntsman
"Phil Adams was able to help me look at options and save some on my monthly bill. He had a great attitude and made things happen smoothly."
We responded:
"Thank you, Sarahbeth, for sharing your experience. It's wonderful to hear that Phil Adams was able to assist you effectively with your insurance claim. We appreciate your feedback and are glad to know that everything went smoothly. Your satisfaction is important to us, and we're here to help whenever you need assistance."
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Julie Scully

March 14, 2026

5  out of  5
rating by Julie Scully
"Cinnamon was the person who has been helping us in the process of buying a car long distance. Getting insurance. Getting travel through Canada documents IN ORDER. Even when my stateside dealership made a couple errors, oops wrong VIN...!! She took it in stride and fixed and returned the corrected docs likety-split! Great job! And she has been a terrific asset for all manner of other details on the phone. She has been a great advocate. I highly recommend this office. Good to have great help anywhere. But especially at home in Fairbanks, Alaska."
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear how Cinnamon was able to assist you with the car buying process and insurance needs, especially with the added complexity of long-distance coordination and travel documents. We're glad she could resolve any issues quickly and provide the support you needed. Your recommendation means a lot to us, and we're grateful to have you as part of our community in Fairbanks."
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Quupak Williamson

March 13, 2026

5  out of  5
rating by Quupak Williamson
"Shannon and his team are amazing and great to work with! It’s convenient to text the team on the spot if I have to and they get it taken care of right away! Thank you all!!"
We responded:
"Thank you so much for your kind words and the perfect rating! It's wonderful to hear that you had a great experience with the team. We truly appreciate your feedback and look forward to continuing to assist you with your insurance needs."
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Juan Chavez

March 11, 2026

1  out of  5
rating by Juan Chavez
"Customer service nonexistent mmmmm maybe it was because I am Hispanic came in some lady said she didn’t have time now because she was waiting for a appointment while the person on this add came out and help those that had come after me .. well been ignored and push aside I am glad they didn’t get my business"
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Bonnick Dan

March 11, 2026

5  out of  5
rating by Bonnick Dan
"Phil was very patient and helpful with my car insurance!"
We responded:
"Thank you for sharing your positive experience with Phil. It's wonderful to hear that he was patient and helpful with your car insurance needs. Your feedback is greatly appreciated, and we're glad to know you had a great experience with us."
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Teresa Telling

March 8, 2026

5  out of  5
rating by Teresa Telling
"So helpful and friendly!"
We responded:
"Thank you, Teresa, for your kind words and the perfect rating! It's wonderful to hear that you found our team helpful and friendly. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you ever need assistance in the future, we're here to help."
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Brittany Frey

March 8, 2026

5  out of  5
rating by Brittany Frey
"Shannon and Jenn @ the booth at the interior wedding showcase are the best!!"
We responded:
"Thank you, Brittany, for your wonderful feedback! We're delighted to hear that you had a great experience with Shannon and Jenn at the interior wedding showcase. Your support means a lot to us, and we're glad to have been a part of your event. If there's anything else we can assist you with, feel free to reach out."
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Kendall Farmer

March 8, 2026

5  out of  5
rating by Kendall Farmer
"Super friends and helpful"
We responded:
"Thank you, Kendall, for your kind words and perfect rating. It's wonderful to hear that you found our team to be super friendly and helpful. Your feedback means a lot to us, and we're delighted to know that we could provide you with a positive experience. If there's anything else we can do for you, please let us know. "
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Heaven Wolfenbarger

March 8, 2026

5  out of  5
rating by Heaven Wolfenbarger
"Very nice, and easy to talk to. Great people!"
We responded:
"Thank you, Heaven, for your kind words and for taking the time to leave such a positive review. It's wonderful to hear that you found our team nice and easy to talk to. We truly appreciate your feedback and are glad to know you had a great experience with us. Your satisfaction is important, and we're here to assist you whenever you need."
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Craig handeland

March 6, 2026

5  out of  5
rating by Craig handeland
"I had a great experience at Shannon Fortune State Farm. Everyone was extremely helpful, i mostly with Jenna she was professional and took the time to clearly explain all of my coverage options. She made the entire process easy and stress-free, and it really felt like she cared about making sure I had the right policy rather than just trying to sell something. Customer service was excellent, and she was quick to respond whenever I had questions. I highly recommend Shannon Fortune at State Farm if you’re looking for someone knowledgeable and easy to work with."
We responded:
"Thank you so much for sharing your positive experience with us. It's wonderful to hear that Jenna was able to assist you effectively and make the process smooth and stress-free. We take pride in ensuring our customers feel informed and supported, and it's great to know that you felt cared for and understood. Your recommendation means a lot to us, and we're grateful for your trust in our team. If you ever have more questions or need further assistance, we're here to help."
Profile photo of Bukusai Ashagawa

Bukusai Ashagawa

March 5, 2026

5  out of  5
rating by Bukusai Ashagawa
"Phil was able to help me acquire copies of proof of insurance for my business. He also clarified some questions I had about our car insurance. As well as correct an error on my wife’s car insurance card. (From Byron Dudley)"
We responded:
"Thank you for sharing your experience. It's great to hear that Phil was able to assist you with obtaining proof of insurance and addressing your questions and concerns. We appreciate your feedback and are pleased to know that you are satisfied with the service provided. Your support means a lot to us."
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Tyler Henderson

March 4, 2026

5  out of  5
rating by Tyler Henderson
"Great experience with State Farm. The service was excellent and Cinnamon was incredibly easy to work with throughout the process. She made everything simple and stress-free. Highly recommend!"
We responded:
"Thank you, Tyler, for sharing your positive experience with us. It's wonderful to hear that Cinnamon made the process simple and stress-free for you. Your recommendation means a lot, and we're glad to have provided excellent service. If you ever need assistance in the future, we're here to help."
Profile photo of Randall Nichols

Randall Nichols

March 4, 2026

5  out of  5
rating by Randall Nichols
"Phil Adams, a representative from State Farm in Fairbanks, Alaska, assisted me in adding and updating our insurance policy. It’s truly gratifying to receive exceptional customer service and have the same-day results we desired. Thank you."
We responded:
"Thank you for sharing your experience with Phil. It's wonderful to hear that he was able to assist you effectively and provide the same-day results you were looking for. We appreciate your feedback and are delighted to know you received exceptional service. Your satisfaction is important to us, and we look forward to continuing to meet your insurance needs."
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Dodie Delaney

March 4, 2026

5  out of  5
rating by Dodie Delaney
"I went into State Farm office with complaints and Phil Adams took me seriously and actually fixed things. Very impressed! Great service, patient and respectful!"
We responded:
"Thank you for the great review, Dodie!"
Profile photo of Jenn Barnum

Jenn Barnum

March 2, 2026

5  out of  5
rating by Jenn Barnum
"I went to Shannon Fortune's state farm trying to fundraise for my FIRST Tech Challenge robotics team named Lightbotics, and Shannon was immediately glad to help me! He was very excited and interested in what I had to say and was very helpful. I got to talk to him about our robot and how it worked, and even got a picture with him. It was the best experience I have had fundraising for my team this year, and I would like to thank him for his generosity and willingness to help out. Thank you so much Shannon for your kindness and your sponsorship! -Landon Barnum"
We responded:
"Thank you, Jenn, for sharing your wonderful experience with Shannon Fortune. It's fantastic to hear that he was able to support your FIRST Tech Challenge robotics team, Lightbotics, and that you had such a positive interaction. Shannon truly values engaging with the community and supporting initiatives like yours. Your feedback is greatly appreciated, and we're delighted to know that his enthusiasm and generosity made a difference for your team. Best of luck with your robotics endeavors!"
Profile photo of Safeel Ali

Safeel Ali

February 28, 2026

5  out of  5
rating by Safeel Ali
"Shannon was very caring and attentive to my needs for coverage. Thank you!"
We responded:
"Thank you, Safeel, for sharing your experience. It's wonderful to hear that our team was able to provide the caring and attentive service you needed. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
Profile photo of Kelly Fields

Kelly Fields

February 23, 2026

5  out of  5
rating by Kelly Fields
"Jenna was amazing and very thoughtful of our needs. Changing service was a breeze w her as the agent"
We responded:
"Thank you, Kelly, for sharing your experience with Jenna. It's wonderful to hear that she made the process of changing service smooth and was attentive to your needs. Your feedback is greatly appreciated, and we're delighted to know you had such a positive experience."
Profile photo of Jennifer Wicker

Jennifer Wicker

February 18, 2026

5  out of  5
rating by Jennifer Wicker
"My experience was absolutely wonderful as I had a very challenging issue to work through and both people that helped me were kind and compassionate."
We responded:
"Thank you, Jennifer, for sharing your experience. It's great to hear that our team was able to assist you with kindness and compassion during a challenging situation. Your feedback is truly appreciated and motivates us to continue providing excellent service. If you ever need further assistance, we're here to help."
Profile photo of Dave Clausen

Dave Clausen

February 10, 2026

5  out of  5
rating by Dave Clausen
"Shannon and especially Julie are the best I have ever Dealt with as long as I've been a State Farm customer.."
We responded:
"Thank you, Dave, for sharing your experience with Shannon and Julie. It's wonderful to hear that they have made such a positive impact during your time with State Farm. Your feedback is greatly appreciated and motivates us to continue providing exceptional service."
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Evan Connelly

February 7, 2026

5  out of  5
rating by Evan Connelly
"Shannon and the staff are always very helpful."
We responded:
"Thank you, Evan, for sharing your positive experience with the team. It's wonderful to hear that their helpfulness made a difference for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Carolus Rex

February 6, 2026

5  out of  5
rating by Carolus Rex
"Absolutely amazing and energetic guy"
We responded:
"Thank you, Carolus, for your wonderful feedback! It's fantastic to hear that you had such a positive experience. Your kind words are greatly appreciated and motivate us to continue providing excellent service. If you ever need assistance or have any questions, feel free to reach out."