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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Caitlin Erickson

Caitlin Erickson

May 8, 2026

5  out of  5
rating by Caitlin Erickson
"Cinnamon is amazing at everything but especially taking my payments!"
We responded:
"Thank you for your 5 stars review!"
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robert james

May 8, 2026

5  out of  5
rating by robert james
"Great folks. I’ve been with them for years and never let me down."
We responded:
"Thank you, Robert, for your kind words and for being a loyal customer over the years. It's wonderful to hear that our team has consistently met your expectations. Your trust and satisfaction are incredibly important to us, and we're grateful for your continued support."
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Barbara Uland

May 8, 2026

5  out of  5
rating by Barbara Uland
"Cinnamon, over at Shannon Fortune State Farm is fantastic! She has helped me through everything I have needed throughout the past couple of years. She is wonderful. Thank you for all your help."
We responded:
"Thank you so much for your kind words about Cinnamon. It's wonderful to hear that she has been able to assist you so effectively over the past couple of years. Your feedback is greatly appreciated, and we're delighted to know that you've had such a positive experience with our team."
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Phil Adams

May 6, 2026

5  out of  5
rating by Phil Adams
"Thank for your service. Jenna is amazing and explained everything and now I have clear understanding of my coverages."
We responded:
"Thank you for sharing your feedback, Phil. It's wonderful to hear that Jenna was able to provide you with a clear understanding of your coverages. We appreciate your kind words and are glad to know you had a positive experience with our service. Your satisfaction is important to us, and we're here to assist you whenever you need."
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Lillian croskrey

May 5, 2026

5  out of  5
rating by Lillian croskrey
"Amazing first time experience. Couldn’t have gone better."
We responded:
"Thank you, Lillian, for sharing your experience with us. It's wonderful to hear that your first visit went so well. Providing excellent service is our priority, and your feedback is greatly appreciated. If there's anything else you need, feel free to reach out. "
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George Lochner

April 29, 2026

5  out of  5
rating by George Lochner
"Great welcome from entire team. They make you feel like your just hanging out!"
We responded:
"Thank you, George, for sharing your experience with us. It's wonderful to hear that our team made you feel so comfortable and welcomed. We strive to create a friendly and inviting atmosphere for all our clients. Your feedback is greatly appreciated!"
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Lindsey Grennan

April 29, 2026

5  out of  5
rating by Lindsey Grennan
"Sasha is professional, efficient and kind!"
We responded:
"Thank you, Lindsey, for sharing your positive experience with Sasha. It's wonderful to hear that her professionalism, efficiency, and kindness made such a great impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Diana Gerrue

April 18, 2026

5  out of  5
rating by Diana Gerrue
"Mr. Adams was professional & efficient. Open to questions and readily presented adjustments to our policy with our added information. When we finished up our business, we left with a greater peace of mind. Thank you."
We responded:
"Thank you, Diana, for sharing your experience. It's wonderful to hear that Mr. Adams was able to assist you effectively and address your questions. Providing peace of mind is a top priority, and it's great to know you felt that way after your visit. Your feedback is truly appreciated."
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anikie jiyane

April 17, 2026

5  out of  5
rating by anikie jiyane
"The service was so amazing and even derseves 100 stars.explained everything was not expected. Also was so friendly.am so happy with prices,service as well."
We responded:
"Thank you, Anikie, for sharing your wonderful feedback! It's fantastic to hear that you found the service amazing and that everything was clearly explained. We're delighted that you're happy with the prices and service. Your satisfaction is our top priority, and your kind words mean a lot to us."
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Rachel Saylor

April 14, 2026

5  out of  5
rating by Rachel Saylor
"I worked with Jenna Travis and she made the experience really easy! I appreciated her quick response and openness to answering any questions I had."
We responded:
"Thank you, Rachel, for sharing your experience with us. It's wonderful to hear that Jenna made the process easy and was responsive to your questions. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we look forward to assisting you in the future."
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Sean Demarco

April 10, 2026

5  out of  5
rating by Sean Demarco
"As a walk in i bought my van 1 hr before arriving. Within 15 minutes I had full coverage. They dont up sell. They ask you what you want and explain your options. It was a very inviting atmosphere and the owner Shannon introduced himself during my visit. Would recommend anyone needing insurance to stop in and see Shannon and his awsome staff!"
We responded:
"Thank you, Sean, for sharing your experience. It's wonderful to hear that you found the process quick and straightforward, and that you felt welcomed by Shannon and the team. We appreciate your recommendation and are glad to have been able to assist you with your insurance needs. Your feedback means a lot to us!"
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Michael breese

April 4, 2026

5  out of  5
rating by Michael breese
"Completely dialed me in on exactly what I needed and did it very quickly excellent service thank you very much"
We responded:
"Thank you, Michael, for sharing your experience. It's great to hear that you received exactly what you needed quickly and efficiently. Your feedback is truly appreciated, and we're glad to have been of service. If there's anything else we can assist you with, feel free to reach out."
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Howard Hornbuckle

April 2, 2026

5  out of  5
rating by Howard Hornbuckle
"Such a wonderful place of business. Appreciate Shannon Fortune State Farm Insurance. Very community minded."
We responded:
"Thank you, Howard, for your kind words and for taking the time to share your experience. It's great to hear that you appreciate our community-focused approach. Your feedback means a lot to us, and we're glad to know that our efforts are making a positive impact."
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Daniel Badgley

April 1, 2026

5  out of  5
rating by Daniel Badgley
"Good upbeat vibes and great costumer services. Would 100 percent recommend to anyone."
We responded:
"Thank you, Daniel, for sharing your positive experience with us. It's wonderful to hear that you appreciated the upbeat atmosphere and our customer service. Your recommendation means a lot, and we're glad to have met your expectations."
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Tanya Satterwhite

March 31, 2026

5  out of  5
rating by Tanya Satterwhite
"Shannon and his staff demonstrate the utmost respect and professionalism. I feel he works hard to ensure his customers have quality insurance without being overpriced."
We responded:
"Thank you, Tanya, for sharing your positive experience. It's wonderful to hear that the team have been able to provide you with respectful and professional service. Ensuring quality insurance at a fair price is a top priority, and your feedback is greatly appreciated."
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Gary Pohl

March 28, 2026

5  out of  5
rating by Gary Pohl
"I have been with State Farm and Shannon Fortune for many years and have been well taken care, including being covered in both vehicle and homeowner policies.I met today with Phil Adams and we reviewed my coverages and how rates were calculated. He was a pleasure to work!"
We responded:
"Thank you for sharing your experience, Gary. It's wonderful to hear that you've been well taken care of over the years with both your vehicle and homeowner policies. We're glad that Phil was able to assist you in reviewing your coverages and explaining the rate calculations. Your feedback is greatly appreciated, and we're here to help with any future needs you may have."
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Khrista Fortune

March 24, 2026

5  out of  5
rating by Khrista Fortune
"I am at ease knowing that Shannon and his office are in charge of my life and car insurance. They are prompt and professional while also making me feel recognized."
We responded:
"Thank you, Khrista, for sharing your experience. It's wonderful to hear that you feel at ease with team handling your insurance needs. We strive to provide prompt and professional service while ensuring our clients feel recognized and valued. Your feedback is greatly appreciated."
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Fabio Vazquez

March 23, 2026

5  out of  5
rating by Fabio Vazquez
"Always helpful and responsive, above and beyond costumer service."
We responded:
"Fabio, thank you for your wonderful feedback! It's fantastic to hear that you find our customer service helpful and responsive. We truly appreciate your support and look forward to continuing to serve your insurance needs."
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Humphrey Shepherd

March 18, 2026

5  out of  5
rating by Humphrey Shepherd
"Been with this company for 9 years and phil adams has provided nothing but outstanding service thank you for everything you guys do keep up the Fantastic work and I look forward to many more decades"
We responded:
"Thank you so much for your kind words and for being a loyal customer for the past nine years. It's wonderful to hear that Phil Adams has consistently provided you with outstanding service. We truly appreciate your support and look forward to continuing to serve you for many more decades. Your feedback means a lot to us!"
Profile photo of Nolan Wagner

Nolan Wagner

March 17, 2026

5  out of  5
rating by Nolan Wagner
"Thank you guys for everything I have my car insurance through you guys and it's tha cheapest I've ever had with the best coverages and just got life insurance too. Cinnamon has been great help through the whole process, She has been very informative and communicative since the beginning. In addition to that the rest of the staff has been great as well and I will definitely be recommending you to everyone I know!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that you're satisfied with both your car and life insurance coverages. Cinnamon and the rest of the team are dedicated to providing informative and communicative service, and your feedback is greatly appreciated. Your recommendation means a lot, and we're glad to have you as part of our community."
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Sarahbeth Huntsman

March 17, 2026

5  out of  5
rating by Sarahbeth Huntsman
"Phil Adams was able to help me look at options and save some on my monthly bill. He had a great attitude and made things happen smoothly."
We responded:
"Thank you, Sarahbeth, for sharing your experience. It's wonderful to hear that Phil Adams was able to assist you effectively with your insurance claim. We appreciate your feedback and are glad to know that everything went smoothly. Your satisfaction is important to us, and we're here to help whenever you need assistance."
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Julie Scully

March 14, 2026

5  out of  5
rating by Julie Scully
"Cinnamon was the person who has been helping us in the process of buying a car long distance. Getting insurance. Getting travel through Canada documents IN ORDER. Even when my stateside dealership made a couple errors, oops wrong VIN...!! She took it in stride and fixed and returned the corrected docs likety-split! Great job! And she has been a terrific asset for all manner of other details on the phone. She has been a great advocate. I highly recommend this office. Good to have great help anywhere. But especially at home in Fairbanks, Alaska."
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear how Cinnamon was able to assist you with the car buying process and insurance needs, especially with the added complexity of long-distance coordination and travel documents. We're glad she could resolve any issues quickly and provide the support you needed. Your recommendation means a lot to us, and we're grateful to have you as part of our community in Fairbanks."
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Quupak Williamson

March 13, 2026

5  out of  5
rating by Quupak Williamson
"Shannon and his team are amazing and great to work with! It’s convenient to text the team on the spot if I have to and they get it taken care of right away! Thank you all!!"
We responded:
"Thank you so much for your kind words and the perfect rating! It's wonderful to hear that you had a great experience with the team. We truly appreciate your feedback and look forward to continuing to assist you with your insurance needs."
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Juan Chavez

March 11, 2026

1  out of  5
rating by Juan Chavez
"Customer service nonexistent mmmmm maybe it was because I am Hispanic came in some lady said she didn’t have time now because she was waiting for a appointment while the person on this add came out and help those that had come after me .. well been ignored and push aside I am glad they didn’t get my business"
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Bonnick Dan

March 11, 2026

5  out of  5
rating by Bonnick Dan
"Phil was very patient and helpful with my car insurance!"
We responded:
"Thank you for sharing your positive experience with Phil. It's wonderful to hear that he was patient and helpful with your car insurance needs. Your feedback is greatly appreciated, and we're glad to know you had a great experience with us."