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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Fanta Lee-Sankoh

January 31, 2026

5  out of  5
rating by Fanta Lee-Sankoh
"I’ve been a client of Shannon Fourtune State Farm for 15+ years and have always received excellent service. Friendly, reliable, and knowledgeable team that genuinely cares about their customers. Highly recommend!"
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Adam Nicholson

January 30, 2026

5  out of  5
rating by Adam Nicholson
"Shannon has been a great inspiration to me, the love and kindness he puts out is beyond words, the support Shannon puts into the community of Fairbanks is next level top notch, thank you Shannon Fortune for you sponsorship to continue my improvement with the wrestling world, I can’t thank you enough! Thanks for coming out on your own time to watch and support us in the wrestling community Aden Nicholson Freshman SWDP Fairbanks Alaska"
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Tim Springer

January 28, 2026

5  out of  5
rating by Tim Springer
"Shannon and Cinnamon were both helpful and courteous. Prices beat other companies, so I'm happy."
We responded:
"Thank you, Tim, for sharing your positive experience with us. It's wonderful to hear that Cinnamon was able to assist you effectively and that our prices met your expectations. Your satisfaction is important to us, and we appreciate your feedback."
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amber swain

January 28, 2026

5  out of  5
rating by amber swain
"Every person in that office was extremely sweet and helpful. Great customer service from Shannon and the other staff. Shannon was able to answer all of my questions being a first time renter. I 💯 recommend this office!!"
We responded:
"Thank you, Amber, for sharing your experience! It's wonderful to hear that our team was able to assist you effectively and provide the support you needed as a first-time renter. Your recommendation means a lot to us, and we're glad to have been able to answer all your questions. We look forward to continuing to serve you in the future!"
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TM Onice

January 18, 2026

5  out of  5
rating by TM Onice
"Shannon Fortune's office is very efficient, knowledgeable and professional. It's easy when I call with questions about my policy or to change something on my policy, It's always done correctly and right away."
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that our team has been able to assist you efficiently and professionally. We're committed to providing knowledgeable service and ensuring your needs are met promptly. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Cesar Nuñez

January 17, 2026

5  out of  5
rating by Cesar Nuñez
"I had an amazing experience working with Jenna, highly recommend to anyone looking for an insurance agent who is knowledgeable, attentive and helpful. She made the process incredibly easy and quick"
We responded:
"Thank you, Cesar, for sharing your positive experience with Jenna. It's wonderful to hear that she was able to make the process easy and quick for you. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs. If there's anything else you need, feel free to reach out."
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Joshua Tree

January 14, 2026

5  out of  5
rating by Joshua Tree
"Fantastic franchise here in Fairbanks Shannon and his team are absolutely wonderful to deal with. I dealt with Miss cinnamon today. Very pleasant and professional extremely helpful. Thanks guys."
We responded:
"Thank you, Joshua, for sharing your positive experience with us. It's great to hear that Miss Cinnamon and the team were able to assist you in such a pleasant and professional manner. We appreciate your kind words and are glad to have been of help. Your feedback means a lot to us."
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Midnight Sun Mobile Detailing

January 13, 2026

5  out of  5
rating by Midnight Sun Mobile Detailing
"Great team and experience at Shannon Fortune, they ensure you don't have to worry about anything as they make sure to take care of you! Sasha is a life saver!"
We responded:
"Thank you for sharing your positive experience with our team at Shannon Fortune. It's wonderful to hear that you felt well taken care of and that we could provide you with peace of mind. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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L Beduhn

January 12, 2026

5  out of  5
rating by L Beduhn
"We have been with Shannon for years now and we couldn’t imagine going anywhere else for insurance. The staff is always so friendly and helpful — the best customer service ever! A special shoutout to Jenna and Cinnamon — thank you ladies for all your amazing help during our recent auto additions — you gals are awesome!"
We responded:
"Thank you so much for your kind words and for being a loyal customer over the years. It's wonderful to hear that you've had such positive experiences with our team. Jenna and Cinnamon will be delighted to know they made a difference during your recent auto additions. We truly appreciate your trust in us and look forward to continuing to serve you with the best customer service possible."
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Zachary Bressler

January 12, 2026

5  out of  5
rating by Zachary Bressler
"Sasha was attentive and delivered!"
We responded:
"Thank you, Zachary, for sharing your positive experience with Sasha. It's wonderful to hear that her attentiveness made a difference for you. We appreciate your feedback and your trust in our agency."
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Chris Rushing

January 7, 2026

5  out of  5
rating by Chris Rushing
"Cinnamon was very helpful and fast!"
We responded:
"Thank you, Chris, for sharing your positive experience with us. It's wonderful to hear that Cinnamon was able to assist you efficiently. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Galen Hunter

December 13, 2025

5  out of  5
rating by Galen Hunter
"Cinnamon was awesome, she helped me navigate address changes throughout our policies. Now we relocated to Pittsburgh PA, and we won’t be changing our policy branch; Shannon has a solid team and we’d hate to do business with anyone else!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that Cinnamon was able to assist you with your address changes and that you're happy with the service our team provides. We truly appreciate your loyalty and are delighted to continue serving you, even after your move to Pittsburgh. Your satisfaction is our top priority, and we're here to help with any future needs you may have."
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Megan Linden

December 4, 2025

5  out of  5
rating by Megan Linden
"Thank you Shannon at State Farm for supporting our community event in Two Rivers! You generosity to support the kids is incredible."
We responded:
"Thank you, Megan, for your kind words and for recognizing our efforts. Supporting community events like the one in Two Rivers is something we truly value. It's wonderful to hear that our contribution made a positive impact on the kids. Your feedback is greatly appreciated!"
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Summer Paul

December 3, 2025

5  out of  5
rating by Summer Paul
"Shannon Fortune is a wonderful agent. I am military and have been a State Farm customer for 20 years and 12 different agents. Mr Fortune is friendly and made our process easy. He made sure we got the coverage we need at a great price and was helpful through the vehicle total loss claim I recently filed. Highly recommend this agent!!!"
We responded:
"Thank you so much for sharing your experience. It's great to hear that our team was able to make the process easy and provide the coverage you needed. Your recommendation means a lot, especially given your long history with State Farm. We're glad to have been able to assist you through your vehicle total loss claim. Your feedback is truly appreciated!"
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Michael Wallace

November 24, 2025

5  out of  5
rating by Michael Wallace
"Sasha is absolutely fantastic!! She was s very helpful explaining my policy and how to tailor it to my needs. Thank you so much"
We responded:
"Thank you, Michael, for sharing your experience with Sasha. It's wonderful to hear how helpful she was in explaining your policy and ensuring it met your needs. Your feedback is greatly appreciated."
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Heather Coletti

October 17, 2025

5  out of  5
rating by Heather Coletti
"Sasha in Fairbanks was amazing! Thank you so much!"
We responded:
"Thank you for sharing your experience, Heather! It's wonderful to hear that Sasha provided you with amazing service in Fairbanks. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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Meghan Elizabeth

October 10, 2025

5  out of  5
rating by Meghan Elizabeth
"I can’t say enough good things! They have amazing customer service while I was adding/changing policies. Cinnamon was able to give me all of the best recommendations and helped tremendously! Highly recommend Shannon and working with Cinnamon."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that Cinnamon was able to provide you with the best recommendations and support while you were adjusting your policies. Your recommendation means a lot to us, and we're delighted to have been able to assist you."
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Sheryl Meierotto

September 30, 2025

5  out of  5
rating by Sheryl Meierotto
"Fabulous customer service"
We responded:
"Thank you, Sheryl, for sharing your experience with us. It's wonderful to hear that you found our customer service fabulous. We truly appreciate your feedback and are delighted to know that we could meet your expectations. Your satisfaction is our priority, and we look forward to continuing to serve you."
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Malayna Mitchel

September 16, 2025

5  out of  5
rating by Malayna Mitchel
"They were absolutely helpful and very fun to talk to!!"
We responded:
"Thank you so much for your wonderful feedback, Malayna! We're delighted to hear that you found our team helpful and enjoyable to interact with. Your satisfaction is our top priority, and your kind words mean a lot to us. We look forward to assisting you with any future insurance needs."
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Elizabeth Zaldivar

September 13, 2025

5  out of  5
rating by Elizabeth Zaldivar
"Instantly when walking into this State Farm you are greeted so nicely! Shannon made sure to hear everything I was looking for, and Cinnamon made sure to help in every way possible. Shannon and his team really have your best interest in mind. I wouldn’t go anywhere else besides with them! If I could leave ten stars I would. Highly recommend, don’t go anywhere else!"
We responded:
"Thank you so much for your wonderful feedback, Elizabeth! We're delighted to hear that you felt warmly welcomed and that Cinnamon was able to assist you effectively. It's fantastic to know that you feel confident in choosing us for your insurance needs. Your recommendation means a lot to us, and we're grateful for your support."
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Patrick Baker

September 8, 2025

5  out of  5
rating by Patrick Baker
"Cinnamon was very helpful and friendly throughout the process. Clear, simple no pressure presentation. Guided me through the process and made sure nothing was left out. Thank you for your genuine hospitality."
We responded:
"Thank you, Patrick, for sharing your experience. It's wonderful to hear that Cinnamon provided helpful and friendly service, making the process clear and pressure-free. We're glad to know you felt guided and that nothing was overlooked. Your feedback is greatly appreciated, and we're pleased to have been able to offer genuine hospitality."
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Claire Mantog

September 6, 2025

5  out of  5
rating by Claire Mantog
"I had concerns about my bill, it worries me and Jenna helped me to solve it and I was delighted of her service. Thank you so much Jenna for enlightened me."
We responded:
"Thank you for sharing your experience, Claire. It's wonderful to hear that Jenna was able to assist you with your billing concerns and provide you with the service you needed. We appreciate your feedback and are glad to know you felt supported. Your satisfaction is important to us, and we're here to help whenever you need it."
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tany morales

August 22, 2025

5  out of  5
rating by tany morales
"I'm always greeted happily by staff and Shannon is always taking time for me when i have extra concerns or questions on insurance or just visit. Clyde Alan Ownes"
We responded:
"Thank you, Tany, for sharing your positive experience. It's wonderful to hear that our team has been able to provide you with the attention and support you need. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Diana Marvin

August 16, 2025

5  out of  5
rating by Diana Marvin
"Shannon Fortune and his team in Fairbanks are amazing. I never have questions and they are very quick to follow up on a claim."
We responded:
"Thank you, Diana, for sharing your experience with the team. It's wonderful to hear that you find our service efficient and that your questions are always addressed promptly. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Sara Jensen

August 11, 2025

5  out of  5
rating by Sara Jensen
"Chandler was helpful as always! Always enjoy having an in person agent!"
We responded:
"Thank you, Sara, for sharing your positive experience with Chandler. It's wonderful to hear that you appreciate having an in-person agent to assist you. Your feedback means a lot to us, and we're glad to know that Chandler continues to be helpful."